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OctoBot.AI
Building Relationships. Growing your Business.

Imagine a tool that works 24/7, ensuring no customer query goes unanswered, no sales lead slips through the cracks, and every user interaction is a step towards building lasting relationships.

Our innovative chatbot platform is designed to enhance customer engagement, streamline employee interactions, and optimize business partner relationships.

With OctoBot.AI, you can revolutionize the way you engage with your customers, empower your employees, and grow your business.

Our user-friendly interface eliminates the need for complex coding, making our chatbots simple to set up and manage, and affordable to all businesses.

OctoBot.AI
Elevating Your Business Above the Rest

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Affordable Growth
For just $49 a month, access no-code, user-friendly chatbot deployment that rivals expensive competitor enterprise solutions.
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Unlimited Possibilities
Our cross-functional platform is not limited to customer support. It offers unmatched functionality for training, sales conversion, HR, and administrative tasks, all within a no-code, user-friendly interface. Deploy unlimited chatbots across various customer, internal, and partner-facing touchpoints to revolutionize your business communications and support.

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Data-Driven Decisions
With rich analytics and conversation tracking, OctoBot.AI turns interactions into actionable insights, paving the way for smarter business decisions.
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Secure and Customizable
Your data remains your own. Build chatbots that serve your unique business needs while ensuring customer data is handled securely and responsibly.

OctoBot.AI
Revolutionizing Business with Innovative Chatbot Solutions

OctoBot.AI transcends the traditional boundaries of a chatbot platform
It serves as a dynamic growth catalyst for small and medium-sized enterprises (SMEs). Whether your goal is to enhance customer service efficiency, boost sales conversions, or reclaim precious time to concentrate on core business functions, OctoBot.AI is the solution.

OctoBot.AI leverages your proprietary support content
Upload marketing collateral, support desk queries, training material and more, to provide quick and accurate responses.

With its innovative features and user-friendly interface, OctoBot.AI empowers SMEs to streamline operations, elevate customer engagement, and drive sustainable business growth.

OctoBot.AI
Ready to Grow?

Join the ranks of SMEs transforming their businesses with AI. Sign up today and take the first step towards unlocking sustainable growth with OctoBot.AI. This is a risk free offer - you can cancel at anytime! Your customers are waiting.

$49 /month

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Unlimited Chatbots

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Unlimited Data Sources

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200 Chats per month

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Additional 100 Chats: $10.00

OctoBot Implementation Package
Don’t Let Time Constraints Hold You Back!

Are you looking to enhance customer engagement with a chatbot but don't have the time for setup? Our user-friendly interface makes it easy to set up and manage chatbots on your own, but we understand that time is a precious commodity for businesses. That's why we offer a comprehensive implementation and launch package for a one-time fee of $199.

With this package, you'll receive 90 days of all-inclusive support and expertise from our dedicated team. We'll handle everything from initial setup to customizations and integrations for up to three chatbots, ensuring a smooth and successful launch of OctoBot.AI on your website.

Don't let time constraints hold back your business growth - let us take care of your chatbot implementation while you focus on what you do best!

A "chat" in the context of billing for chatbot services is typically defined as the beginning of a customer interaction with the chatbot until a satisfactory solution is found or until two hours have elapsed from the start of the interaction, whichever comes first.

For billing purposes, this means that a chat is counted as one unit, regardless of how many interactions it takes to resolve the customer's issue or how long the interaction lasts, up to the two-hour limit. Once the two-hour limit is reached, the chat is considered complete, and any additional interactions would be counted as a new chat.

This billing model allows businesses to pay based on the number of customer interactions, rather than the duration of each interaction or the complexity of the issue. It provides a straightforward way to manage costs while ensuring that customers receive the support they need from the chatbot.

OctoBot.AI
FAQ's

What is a chatbot?
A chatbot is a software application that is designed to simulate conversation with human users, over the internet. Chatbots are typically used in customer service and support, where they can interact with customers to provide information, answer questions, and assist with tasks. They can also be used for other purposes, such as marketing, sales, and productivity improvement. Chatbots use natural language processing (NLP) and artificial intelligence (AI) to understand and respond to user queries in a human-like manner.
How can OctoBot.AI benefit my business?

OctoBot.AI can benefit your business in several ways:

Improved Customer Service: Chatbots can provide instant support to customers, answering their questions and resolving issues 24/7, which can lead to higher customer satisfaction.

Cost Savings: By automating customer interactions, chatbots can reduce the need for human customer service representatives, saving your business money in the long run.
Increased Efficiency: Chatbots can handle multiple customer inquiries simultaneously, reducing wait times and improving efficiency.

Lead Generation and Sales: Chatbots can engage with customers, provide product recommendations, and guide them through the sales process, helping to increase conversions.

Data Collection and Analysis: Chatbots can collect valuable data about customer interactions, preferences, and behavior, which can be used to improve products and services, and ultimately provide opportunities to grow the business.

Personalization: Chatbots can provide personalized recommendations and offers based on customer data, helping to enhance the customer experience.

Overall, chatbots can help streamline business processes, improve customer satisfaction, and drive growth.

What types of tasks can a chatbot handle?

Chatbots can handle a variety of tasks across different industries and business functions. Some common tasks that OctoBot.AI can handle include:

Customer Support: Answering frequently asked questions, providing troubleshooting assistance, and guiding customers through the support process.

Appointment Scheduling: Allowing customers to schedule appointments or book services directly through the chatbot via a link to a third party app.

Ordering and Reservations: Assisting customers with placing orders, making reservations, or purchasing tickets via a link to a third party app.

Information Retrieval: Providing information about products, services, pricing, and availability.

Lead Generation: Qualifying leads and collecting contact information from potential customers.

Feedback Collection: Gathering feedback from customers about products, services, or their overall experience.

Notifications and Alerts: Sending email alerts in scenarios where the chatbot's database cannot support a customer query, prompting users to add a new answer. Additional alerts also serve to notify the account administrator of a low chat balance, providing an opportunity to adjust the daily chat limit or add credits to keep the chatbot operational.

These are just a few examples, and the capabilities of chatbots are constantly evolving. With advancements in natural language processing (NLP) and artificial intelligence (AI), chatbots are becoming increasingly sophisticated and capable of handling more complex tasks.

How does a chatbot work?

By leveraging user-uploaded data and AI, OctoBot.AI provides personalized and dynamic responses without relying on predefined scripts. This can lead to a more engaging and effective user experience, as the chatbot can tailor its responses to the specific needs and preferences of each user.

In addition, chatbots work by using natural language processing (NLP) and artificial intelligence (AI) to understand and respond to user inputs. Here's a basic overview of how a chatbot typically works:

User Input: A user interacts with the chatbot by typing a message or selecting options from a predefined menu.

Message Processing: The chatbot processes the user's message using NLP to understand the intent and context of the message. This involves breaking down the message into its component parts, such as keywords and phrases.

Intent Recognition: Based on the message, the chatbot identifies the user's intent, or what the user is trying to accomplish (e.g., asking a question, making a request).

Response Generation: The chatbot formulates a response based on the user's intent, using predefined responses or generating a response dynamically based on the context of the conversation.

Response Delivery: The chatbot sends the response back to the user, either as text or through other interactive elements such as buttons or menus.

User Feedback: Depending on the user's response, the chatbot may need to ask follow-up questions or provide additional information to continue the conversation.

Learning and Improvement: Over time, the chatbot learns from interactions with users and improves its responses and accuracy through machine learning algorithms.

This process allows chatbots to engage in conversations with users, providing them with information, assistance, and support in a conversational manner.

Is it difficult to integrate OctoBot.AI?

Although the process may vary slightly depending on your website builder (eg. GoDaddy, WordPress, etc.), installing OctoBot.AI is quick and simple.

Create Your Chatbot: Sign up for an account with OctoHub.AI and create your Chatbot.

Get the Embed Code: Under the OctoBot.AI Settings section, copy the code from the “Script to Embed” field.

Access Your WebAccount: Log in to your website builder and navigate to your website's dashboard.

Edit Your Website: Find the page or section of your website where you want to add the chatbot. Your system may use a website editor or a plugin for this purpose.

Add the Embed Code: In the website editor, look for an option to add custom HTML or embed code. Paste the chatbot's embed code into this section. If you installed a script embedding plugin, navigate to its settings in your WordPress admin panel and paste the chatbot script provided by your chatbot provider into the appropriate section (e.g., header or footer).

Save and Publish: Save your changes and publish your website to make the chatbot live.

Test Your Chatbot: Visit your website to test the chatbot and ensure it's working correctly.

Creating and installing a chatbot is straightforward and our own chatbot is at the ready to provide web builder-specific instructions. However, if you have any questions or need assistance with this process, please feel free to contact our team at support@octohub.zendesk.com.

What data sources can I use to create my chatbot?

OctoBot.AI is programmed for rapid implementation on any web page, with a user-friendly interface that requires no coding skills. Our chatbot pulls quick and accurate responses from your proprietary support content - from marketing collateral and blogs, to support desk queries. Data sources include, but are not limited to:

  • Web pages
  • Zendesk
  • FAQ’s
  • Custom FAQ’s - instantly enrich OctoBot.AI’s knowledge on the fly, with quick and easy manual addition of new FAQ’s

Files:

  • PDF (.pdf)
  • Plain Text (.txt)
  • MS Document (.doc)
  • MS Document (.docx)
  • MS Power Point (.ppt)
  • MS Power Point (.pptx)
  • Rich Text (.rtf)
  • Rich Text (.rtx)
  • Comma Separated Values (.csv)
  • Tab Separated Values (.csv)
  • MS Excel (.xls)
  • MS Excel (.xlsx)
  • XML (.xml)
  • Open Doc Text (.odt)
  • Open Doc Presentation (.odp)
  • Open Doc Spreadsheet (.od)
Can OctoBot.AI be customized to fit my business's needs?

OctoBot.AI offers several customization options to tailor your chatbot to your brand and preferences:

Visual Branding: Customize the appearance of your chatbot to visually represent your brand, ensuring consistency with your website and other branding materials.

Greeting Messages: Personalize how your chatbot greets customers when they initiate a conversation, creating a welcoming and engaging experience.

Handling Unanswerable Questions: Customize how your chatbot responds to questions it cannot answer, providing helpful fallback messages or redirecting users to alternative support options.

Data Integration: OctoBot.AI is fed by your data, meaning the information it imparts in conversations with your customers is entirely customized by what you have uploaded. This ensures that the responses provided by your chatbot are tailored to your business and its offerings.

Buttons and Call-to-Actions: Set up "Buttons" in the chatbot that can link to your call-to-actions, promotions, and other relevant content, guiding users towards desired actions or information.

These options empower you to create a chatbot that not only reflects your brand but also effectively meets the needs of your customers and supports your business goals.

How do customers interact with a chatbot?

Customers can interact with a chatbot in several ways, depending on the chatbot's design and capabilities. Customers typically interact with OctoBot.AI via:

Messaging Interface: The most common way clients interact with a chatbot is through a chat window on your website. Customers can type messages to ask questions or provide information, and OctoBot.AI responds in real-time.

Buttons and Menus: OctoBot.AI can be customized to offer customers buttons or links that they can click or tap to select predefined options. This can help guide the conversation or introduce new products and services.

Overall, the goal of a chatbot is to provide a conversational and interactive experience for customers, allowing them to get information, ask questions, and complete tasks in a natural and intuitive way.

Will a chatbot replace human customer service representatives?

Overall, OctoBot.AI will augment and enhance your customer service experience. It ensures your customers have access to help 24/7, in 27 languages, and because the database is fed with your proprietary information, most routine inquiries can be efficiently and seamlessly handled without human intervention. However, on more complex and high-touch interactions, human representatives may be required. Here's why:

Complexity of Interactions: Chatbots are well-suited for handling simple and repetitive inquiries. However, complex issues that require empathy, nuanced understanding, and creativity are best handled by humans.

Emotional Intelligence: Human customer service representatives are able to understand and respond to emotions, which is crucial in many customer interactions. Chatbots, while improving in this area, are not yet able to fully replicate human emotional intelligence.

Handling Unique Situations: Chatbots operate based on predefined rules and algorithms, which can limit their ability to handle unexpected or unique situations. Human representatives can adapt and think creatively to find solutions.

Personalization: While chatbots can be personalized to some extent, human representatives can provide a higher level of personalization by understanding individual customer preferences and needs.

Relationship Building: Human representatives can build rapport and establish relationships with customers over time, which is challenging for chatbots to replicate.

How much does it cost to set up and run a OctoBot.AI?

OctoHub.AI provides flexibility for SME businesses looking to implement chatbots.

Monthly Plan: $49 per month for unlimited chatbots and 200 free chats. This plan is suitable for businesses that want to set up and manage their chatbots independently. The user-friendly interface makes it quick and easy to do. You can set a daily chat limit to spread the 200 free chats over the month and top up your "Chat Credits" if needed. Once your "Chat Credits" account hits zero, the chatbot becomes inactive.

One-Time Setup and Management (optional): For an additional $199 one-time fee, OctoBot.AI's team will set up and manage up to three chatbots for 90 days. After the 90-day period, the fully operational account will be handed over for your continued management. This option is ideal for businesses that prefer a hands-off approach and want assistance with the initial setup and management of their chatbots.

These pricing options offer flexibility and scalability for businesses of various sizes and needs.

What is a “Chat” and how is it billed?
A "chat" in the context of billing for chatbot services is typically defined as the beginning of a customer interaction with the chatbot until a satisfactory solution is found or until two hours have elapsed from the start of the interaction, whichever comes first.

For billing purposes, this means that a chat is counted as one unit, regardless of how many interactions it takes to resolve the customer's issue or how long the interaction lasts, up to the two-hour limit. Once the two-hour limit is reached, the chat is considered complete, and any additional interactions would be counted as a new chat.

This billing model allows businesses to pay based on the number of customer interactions, rather than the duration of each interaction or the complexity of the issue. It provides a straightforward way to manage costs while ensuring that customers receive the support they need from the chatbot.

Put your website to work for you!

TryOctobot.aiToday!

OctoBot.Ai was easy to set up and it now handles all my technical sales questions.

- Randy from LandLoc Environmental

OctoBot.Ai was up and running in 5 minutes and it works great!

- Brett from Medlines

At just $49 per month OctoBot.Ai delivers such value that it was easy to decide to move forward.

- Kevin from Boulevard Travel

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